AI-Powered Workforce Management for Contact Centers

Transform your contact center operations with AI-powered forecasting, scheduling, and intraday monitoring. No analyst required. Affordable for any size.

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AI-powered demand forecasting — live in 48 hours

planxpress.polsia.app/forecast 🔒 planxpress.polsia.app / Forecasts / Customer Service BU PlanXpress Dashboard Forecasts Staffing Plans Intraday Reports A Forecasts / Customer Service BU 2025 Annual Demand Forecast 365-day horizon 96.8% accuracy 24-month training 3 forecast runs Contact Volume Forecast — 2025 Day Week Month Historical Holt-Winters (active) ARIMA Hybrid 95% CI 250 500 750 1000 1200 Contact Volume Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2025 Forecast start October 2025 Forecast: 865 contacts 95% CI: 800 – 930 vs prev run: +3.2% Forecast Runs Run #3 — Holt-Winters MAPE: 2.8% · 24-mo training ● Active 🔒 Locked Created Jan 15, 2025 Run #2 — ARIMA MAPE: 4.1% · 18-mo training Created Nov 2, 2024 Unlocked Run #1 — Hybrid MAPE: 5.3% · 12-mo training Created Sep 12, 2024 Unlocked + New Forecast Run Staffing Requirements Sep Oct Nov Dec Req. Agents 158 – 247 +12% vs last year

Get Started in Minutes

1

Connect Your Data

Import historical contact volume data from your existing systems or upload CSV files.

2

AI Analyzes & Forecasts

Our AI identifies patterns, seasonality, and trends to generate accurate forecasts automatically.

3

Review & Adjust

Review staffing requirements, adjust parameters, and run scenario planning to optimize your workforce.

4

Monitor & Optimize

Track real-time performance with intraday monitoring and continuously improve your operations.