Last Updated: February 28, 2026
By accessing or using PlanXpress ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
PlanXpress provides workforce management software for contact centers, including forecasting, scheduling, capacity planning, and analytics tools.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree to use the Service only for lawful purposes. You may not:
Free Plan: We offer a free plan with limited features for evaluation purposes.
Paid Plans: Paid subscriptions are billed monthly or annually. Fees are non-refundable except as required by law.
Payment: You authorize us to charge your payment method for all fees. Failure to pay may result in service suspension.
Price Changes: We may change pricing with 30 days' notice.
You retain ownership of all data you upload to PlanXpress. We claim no intellectual property rights over your data. You grant us a license to use your data solely to provide the Service.
We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We are not liable for service interruptions.
The Service, including all software, designs, and content, is owned by PlanXpress and protected by copyright, trademark, and other intellectual property laws.
Both parties agree to maintain confidentiality of proprietary information disclosed during use of the Service.
You may terminate your account at any time. We may suspend or terminate your account if you violate these Terms. Upon termination, you may export your data within 30 days.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT FORECASTS WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANXPRESS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS.
You agree to indemnify and hold PlanXpress harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
We may modify these Terms at any time. Material changes will be notified via email or in-app notification. Continued use after changes constitutes acceptance.
For questions about these Terms, contact us at: legal@planxpress.com