Privacy Policy

Last Updated: February 28, 2026

1. Introduction

PlanXpress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce management platform.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and password.

Usage Data: We collect information about how you interact with our service, including feature usage, forecast data, scheduling information, and analytics.

Contact Center Data: If you upload contact center data (call volumes, AHT, schedules, employee information), this data is stored securely and used only to provide our services.

Technical Data: We collect IP addresses, browser types, device information, and log data for security and service improvement.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our workforce management services
• Generate forecasts, schedules, and analytics
• Communicate with you about service updates and support
• Process billing and payments
• Detect and prevent fraud and security threats
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third-party vendors who assist in providing our services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Export your data
• Opt-out of marketing communications
• Request restriction of processing

8. GDPR & CCPA Compliance

For EU residents, we comply with GDPR requirements. For California residents, we comply with CCPA. Contact us to exercise your rights under these regulations.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

10. Children's Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

12. Contact Us

For privacy questions or to exercise your rights, contact us at: privacy@planxpress.com